Evaluation of satisfaction with cancer care among patients attending an oncology clinic at a tertiary facility in western Kenya: A cross-sectional study

Background: Patient satisfaction is a crucial indicator of healthcare quality, particularly in oncology. Understanding the factors influencing satisfaction can enhance service delivery and improve health outcomes. Objectives: This study assessed patient satisfaction with cancer care at Jaramogi Oginga Odinga Teaching and Referral Hospital (JOOTRH), focusing on professional, interpersonal, and organizational aspects while identifying socio-demographic factors influencing satisfaction. Methods: A descriptive cross-sectional study was conducted among 89 oncology patients using the European Organisation for Research and Treatment of Cancer In-Patient Satisfaction with Care Questionnaire 32 (EORTC IN-PATSAT32). Descriptive and inferential analyses (t-tests, ANOVA) examined associations between satisfaction and socio-demographics. Results: Satisfaction was highest for nurses' effectiveness (78.65 ± 11.65) and doctors' services (77.53 ± 8.47). Females reported higher satisfaction than males (p < 0.01). Higher tertiary education predicted greater satisfaction with organizational care (p = 0.01). However, organizational care (65.17 ± 12.28) and overall hospital experience (65.73 ± 17.02) were rated lower. Younger patients reported higher satisfaction with interpersonal care (p = 0.018). Conclusion: While satisfaction with nurses and doctors was high, organizational care and hospital experience scored lower. Addressing service gaps based on socio-demographic variations can enhance oncology patient satisfaction at JOOTRH.